Disputes between lawyers and their clients can be settled out of court upon request at the regional bar association (pursuant to Section 73 (2) no. 3 in conjunction with Section 73 (5) BRAO) or at the arbitration board of the Federal Bar Association (Section 191f BRAO), which can be found on the Internet on the homepage of the Federal Bar Association (www.brak.de or by e-mail: firstname.lastname@example.org).
Alternatively, you as a consumer have principally the option of turning to the European Online Dispute Resolution Platform (OS Platform) for the out-of-court settlement of disputes between consumers and businesses. You can access this OS platform via the following link: http://ec.europa.eu/consumers/odr/
Hannemann, Eckl & Moersch Rechtsanwälte PartG, however, does not participate in dispute resolution proceedings before consumer arbitration boards.
Silvia Fehr, tax advisor, and Stefan Sauter, tax advisor, do not participate in dispute resolution proceedings before consumer arbitration boards either.